Fault management L2
Lead day-to-day network operation issues/discussions with the customer/ central team on network operation and KPI improvement. Coordinate with internal/external areas for Performance Transition.
Troubleshooting knowledge in SDH; PDH; VC4; E1 Level.
Good Knowledge in ADSL; DSL concepts with Voice; Data split.
Good Knowledge with MPLS technology; BGP;
Good Knowledge in Customer; Field Engineer interaction and fault analysis and Fault fix
Good Knowledge in Fiber; Copper and DSL; VDSL Connectivity and Platform with Huawei UA5000 Dslam;
Basic understanding knowledge of IP and Cisco & Juniper Routers; Modem; RADWIN; Huawei Swtiches 5300; 3328; Cisco 897 NTUs
Network management and analysis by Follow agreed escalation timeframes/ Review and 3rd Party lease line engagement; Escalation and fault fix
Good Knowledge on Ticket Handling; Tier 2 Engagement
Good communications and interpersonal skills; readiness to work in a dynamic and international environment as well as teamwork capability are all required skills.Supports his/her team members in their tasks regarding performance practices; process and tools.
Self-motivated; Goal Oriented; Proactive and able to execute multi-task independently in a team environment; Ability to deliver excellent results under pressure Excellent communication and presentation skills