Network Security Engineer jobs in Chennai at CSS Corp

Engineer Primary Responsibilities and Duties:

• Troubleshoot all Level 1/ 2 Calls from customers.

• Ensure consistent customer satisfaction.

• Document all communication with customers in the CRM.

• Notify/Discuss with escalation Manager on tickets that require assistance.

• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.

• Plan and constantly work on upgrading tech and product expertise.

• Contribute to the knowledge base/ Tech Forum

Basic Criteria:

• 5+ years experience in configuration and troubleshooting high-end networks and security appliances.

• The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem-solving and troubleshooting skills.

• Quality focus, result & goal orientation in a group situation and commitment to customer delight is a must.

• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.

Basic Skill Set:

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

• Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, BGP

Core Skill Set:

• Knowledge of Authentication Protocols like TACAS/RADIUS/802.1x

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen, Juniper SRX

• Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.

CSS Corp is a leading provider of high-quality infrastructure management and Technology support services. Using a proven and cost-effective global delivery model, CSS manages technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for leading enterprise and consumer technology vendors. CSS has global presence with offices in North America, Europe, South East Asia, Australia including world-class offshore delivery centers in India. Headquartered in San Jose, CA.

More than 140 clients continue to leverage our expertise in cutting-edge technologies to effect strategic business transformations. We help organizations virtualize their IT assets and applications by harnessing cloud and mobility to create highly responsive and agile processes. Our innovation arm, CSS Corp labs create platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

With more than a decade of optimizing complex IT landscapes, we are built from the ground up to create, manage and secure virtual environments. Our enhanced customer support backed by strong analytics-led approach gives you an edge in driving world-class customer experience. Our strong partnership led approach has enabled us create our mission of 100% reference able customers. We deliver best in class technology consulting and support from 13 locations globally.