IBM jobs - Network Services Specialist

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
As Network Services Specialist, you are responsible for ongoing support of Network Infrastructure, including Routers, Switches, Load Balancers and Netscout across IBM’s commercial portfolio. Your role will include project implementation, transition, BAU support across client environments, all associated security compliance & documentation and business controls associated with the devices under management.

Responsibilities:

• You will assist with organizing and maintaining user documentation ensuring that any network diagrams. Special instructions or supporting documentation is updated accordingly
• Provide root-cause analysis of any network related incidents.
• Carry out implementation /testing with third parties to ensure that the solution works to the levels expected.
• Liaising with Third party suppliers/vendors to ensure threat the faults are resolved within the agreed time frames accordingly to the product service level agreements in place
• Act as a point of customer concern for the business systems team closing tickets and supporting customers as required by business needs

Required Technical and Professional Expertise

• Mininum 7+ years of experience in WAN/LAN, Router, Switch and Firewall problem determination and implementation work.
• Proficient in Netscout application monitoring, packet captures, understanding of layers.
• Expertise in BAU support of the network infrastructure including changes, problem determination/resolution, achieving SLA targets, change/problem management Infoblox, DNS, IP Address Management, Utilization and Capacity planning
• Ability to manage problems and escalations where required.
• High awareness of individual customer service levels when dealing with problems.
• Expertise to callout services to third parties as required – Hardware Vendors etc.
• Experience to maintain processes and procedures as required for the Network Services competency in Australia/New Zealand.
• Ability to adhere to audit compliances strategies to ensure security and business processes as part of BAU activities.

Preferred Technical and Professional Expertise

• Experience in Juniper devices, WLAN / TCP IPv4 , OSPFv2, Layer 2 switching, Spanning tree, UDLD, Private VLAN, ARP, CUCM/UCCX, Network capture and analysis – Netscout and Cacti is highly desirable
• Knowledge of FCOE capability is preferred with proficient with CatOS
• Nexus engineering within the Cisco family
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit
At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.