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Fresher 
10,000 - 15,000 Per Month Monitor, analyze and address reliability & performance issues of servers and network elements including applications hosted.
• Excellent written & verbal communication skills with phone etiquette and willingness to work in rotational shifts (24x7x365 team).
• Handling calls & emails of internal & external customers to fulfill the requirements and address concerns on Texes offered services.
• Managing tickets seeking support from next level support groups & vendors and ensure uninterrupted services with seamless support aiming customer satisfaction.
• Service Level Reporting (Service Requests, Incidents, Problems & Change Requests)
• Server & Service Alert configuration Monitoring tools like Host monitor & NMS portals
• SLA Management for time keeping of Service Uptime, Response & Resolution SLA[s].
• Service Handovers from Project Management/Deliveries Teams Transition & GAP Analysis roles and Responsibility
Fresher 
Lucknow 10,000 - 15,000 Per Month Fresher Lucknow 10,000 - 15,000 Per Month Fresher Lucknow 10,000 - 15,000 Per Month Fresher Lucknow 25,000 - 50,000 Per Month Fresher Lucknow 25,000 - 50,000 Per Month Fresher Lucknow 25,000 - 50,000 Per Month 
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