IBM jobs - Network Support Specialist - SME

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The purpose of this role is to provide technical support in order to ensure a high degree of Customer Happiness through SLA & Process Compliance.
You will Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

Responsibilities

• Prioritize major incidents based on business impact to the client.
• Adopt the given technology to meet the drift of customer and business requirements.
• Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure and TCP/IP networks with security.
• Security Deployment & Assessment by configuring System policies, Routers, Firewall, proxy & Network Policies and Antivirus Solutions.
• Managing Vendor and Customer Relationship
• Windows OS/Linux, Cisco systems & security, and TCP/IP networking concepts apply.
• Configuration and maintenance of server and network hardware and peripherals.
• Monitors systems performance and ensures compliance with security standards.
• Enforce ‘drop dead’ time to prevent outage outside of change window.
• Proven working relationships with support and delivery teams, management and liaise with support areas as required.
• Providing updates / communication to senior management on the status of Networking support related incidents.
• Participate in daily Operations meetings provided there are no P1 incidents running.
• Provide assistance with identifying problem management trends.

Required Technical and Professional Expertise

• 6+ years’ hands on experience working in customer support industry supporting network infrastructure (L2/L3 devices)
• Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including
• Compute, Storage and Networking
• Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based
• Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
• Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
• Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
• Extremely well organized, detail-oriented and possessing a high level of integrity
• Outstanding communication skills, both written and verbal
• Experience designing and/or supporting large enterprise deployments.
• Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
• Good practical working ability with Linux/UNIX utilities, including editors and command shells
• Ability to travel 20 per cent of the time
• CCNP or equivalent certification and/or related work experience

Preferred Technical and Professional Expertise

• Hands on experience with VMware ESX Server or VMware products or NSX
• UNIX kernel diagnostics/debugging
• Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
• Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
• Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
• Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.