Network Voice Admin-Lead Administrator

WIPRO
Experience : 4 Years
Location : Hyderabad
Job Role : HR
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 08 Feb 20
Network Voice Admin-Lead Administrator

Hyderabad

Experience : 5-8 YEARS

Job Code : 1204440

Mandatory Skills: Network Voice Admin-L3 Technical Support-L3, Monitoring and TT Tools, Networking Admin-L3, Infra Performance and Optimization, Networking Admin-L1

Desirable Skills: MITEL PBX Admin-L3, Avaya Wireless LAN-L3

Language Skills: English Language-L2

Job Description:
Key skills required for the job are:
  • Network Voice Admin-L3 (Mandatory)
  • MITEL PBX Admin-L3
  • Avaya Wireless LAN-L3
  • As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. 
  • Ensure proper communication and quick resolution as a crisis manager. 
  • Responsible for Vendor Management and people management. 
  • Drives day to day operations and work plan allocation/management. 
  • Conduct periodic reviews with teams. 
  • Weekly and monthly status reports to higher management. 
  • Participate in business meetings with various stake holders. 
  • Take corrective actions based on the customer satisfaction surveys. 
  • Drive service improvement programs. 
  • Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
  • Effort estimation/reviews on need basis for new projects.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Job is expired
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