Network Voice Admin-Lead

WIPRO
Experience : 4 Years
Location : Bangalore
Job Role : Others
Posted on 09 Jan 20
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Job DescriptionLast Date 08 Mar 20
Network Voice Admin-Lead

Bengaluru

Experience : 5-8 YEARS

Job Code : 1213566

Minimum Experience Required: 5-8 YEARS

Mandatory Skills: Network Voice Admin-L3

Desirable Skills: Cisco Unified Contact Center Express-L3

Language Skills: English Language-L2

Job Description:

1)Should have minimum of 5 years experience in Contact Center.
2Working with L3 engineers to support UCCE Implementation, Installation, Troubleshooting
3)Handling P1 & P2 issues
4)Work with Engineers on issues, escalations and approvals for work
5)Support CCAT Webex Teams room for OCC, CCAT and other Webex Teams, CVP, EIM/WIM (CIM),CUCM, ATT Cloud Portals
6)Change Management
7)Attend meetings as CCAT Operations lead Project, Ops support, Sunrise, Team, Tier 2 Management
8)Responsible for workload assessment - projects, cases, duty rotation
9)Queue Management/SLA   Management.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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