Network Voice Admin-Lead
Experience : 5-8 YEARS
Job Code : 1213566
Minimum Experience Required: 5-8 YEARS
Mandatory Skills: Network Voice Admin-L3
Desirable Skills: Cisco Unified Contact Center Express-L3
Language Skills: English Language-L2
1)Should have minimum of 5 years experience in Contact Center.
2Working with L3 engineers to support UCCE Implementation, Installation, Troubleshooting
3)Handling P1 & P2 issues
4)Work with Engineers on issues, escalations and approvals for work
5)Support CCAT Webex Teams room for OCC, CCAT and other Webex Teams, CVP, EIM/WIM (CIM),CUCM, ATT Cloud Portals
7)Attend meetings as CCAT Operations lead Project, Ops support, Sunrise, Team, Tier 2 Management
8)Responsible for workload assessment - projects, cases, duty rotation
9)Queue Management/SLA Management.