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Job DescriptionLast Date 31 Oct 18

The key function of this role is to receive,manage and resolve customer queries which are already logged with the support desk.
Perform monitoring of customer networks and log necessary faults with 3rd party suppliers.
Ability to resolve issues by configuring switches,routers and firewalls.
This requires the ability to quickly understand our customers network,do in depth analysis and ultimately resolve the issue which may require remotely logging on to the customers device and performing the necessary changes.
Most 1st line engineers perform monitoring with subsequent escalation to support staff ,however we require them to troubleshoot and resolve customer querise too.
Key Performance Areas.
Routing,Switching and Firewalls must be working on Firewalls without escalating Active Directory,must have full access working on Active Directory.

Industry
Information Technology
Job Role

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Functional Area
IT Software - System Programming
Company Description

MICROLOGIC ’ focus is to provide a long term I.T. partnerships with our clients. Most of our client relationships have been for at least five years, many much longer. These long term relationships allow us to understand our clients’ unique needs and requirements and provide a high level of service.  

We believe we can provide cost effective service & support allowing you to get the best from your I.T. investment.  

We can provide access to an experienced and well-resourced specialist I.T. support and service team·