Interactions LLC jobs - NLP Engineer/Scientist

Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.

NLP Scientists are responsible for producing innovative solutions driven by exploratory data analysis from complex and high-dimensional datasets. They develop high-performance speech recognition models and/or algorithms and support integration of the results into products. The NLP Scientists work with a development team to collect and prepare audio and text data in English and/or multiple languages to build models, using the latest techniques, and deploy these models into live services.

Interactions is looking for a strong, talented Speech Scientist with a strong history in building Statistical Language Models, and using Machine Learning for classification. At Interactions we push the envelope in Natural Language Understanding (NLU) to provide the best-possible experience for our customers.

As a member of the Speech and Language team, you will work with leading people in the industry to develop modeling techniques to advance the state of the art in spoken language understanding. This work is high profile and will have a direct impact on the company and our industry’s leading customer care solutions.

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results.