Review business requirements and improve monitoring of the Orion Platform
Should have core competencies in the administration, support, and operation of the Orion SolarWinds
platform including NPM, NCM, SAM, VNQM, NTA
Provide expertise to properly configure and monitor NetFlow data
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Operational team and Customer about monitoring tool
Infrastracture (Orion Solarwind platform and ManageEngine OpManager Enterprise architecture
Implement service request and change request related to monitoring tool
Create SOP’s ensuring compliance to Service Level Agreements (SLA) and train iternal teams
Take initiatives in learning new Technologies & Tools
Co-ordination with vendor on Incident resolutions & closure
Provide expertise to help improve a reporting system that meets the needs of our client and create
additional Orion reports, assist in MIS & Dashboards
Document technical procedures and work instructions
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