The Network Operation Centre (NOC) Have Three Main Roles
- To ensure maximum possible service availability and performance
- To provide support services for Engineering and other technical teams
- To provision customer network services on core equipment
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support team so it's important that we are clear and concise in our communications.
We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our shift roster providing 24x7 support on our core infrastructure and services.
Importantly, NOC engineers must have a solid understanding of PubMatic s products and processes; they must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.
Duties And Responsibilities
Manage and maintain the PubMatic s Monitoring Systems.
Fault handling and escalation (identifying and responding to faults on PubMatic s systems and networks, handling escalation through to resolution).
Facilitate maintenance, downtimes and activity communication.
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration, particularly about PubMatic own architecture and platforms.
Tier 1 Support for infrastructure and services
Participate in a 24x7 shift roster.
Fresher or 6-12 months experience in a Technical Support or similar role.
Good communicator with a natural aptitude for dealing with people.
Good monitoring and network diagnostic skills.
Basic Linux CLI skills.
Basic sysadmin skills.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Strong analytical skills and able to collate and interpret data from various sources.
Ability to assess and prioritize faults and respond or escalate accordingly.
Ability to handle P1 and P2 issues
Qualifications
B.E,B.Tech, MCA, MCS
0 to 3 Years 
Salary not disclosed 
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Pune
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