Certificate or Diploma in Networking candidates required for L1 Network Engineer Job Responsibilities and Duties real-time Call Monitoring on Soft switches ( VoIP switch) and analysing it. Raising trouble tickets with suppliers for any faults and following up with them until it gets resolved. Providing support to customers and solving the issues raised from them at earliest. Identifying problems quickly when they happen and react accordingly to resolve ASAP. Solving tickets on our support portal system raised by our customers/suppliers within SLA. Receiving customer complaints over the skype, phone and other communication platforms.
Interview Type : Face to Face Interview, Telephonic Interview
Vibtree, is a leader in offering enterprise grade, value-based phone communication solutions that improve the way SMBs and Enterprises run their businesses. Delivering industry-leading quality with all-inclusive price points, Vibtree offers businesses, schools, government offices, and non-profit organizations of all sizes affordable cloud-based and on-premise Unified Communications systems. Vibtree also offers a wide range of supporting VoIP infrastructure technology, including SIP trunking and fax services, phones, networking interconnection products, and other telephony hardware.