Customer Service Associate - Email Support.
Do you have a passion to serve? Are you ready to make a difference? If you answered yes then we are looking for you! We have clients in many fields from games to televisions.
If reading this has ignited the passion for games in you, read on:
Be the Future..NOW! Be a Gaming Expert and leap ahead with us!
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
· Leverage your experience to provide feedback to the team on how to improve our services
· Drive customer communication during critical events.
What will you be doing:
· Provide support and resolve technical issues via phone, email and other electronic communications
· Build credibility and trust with the customers/players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed
What we’re looking for
· 0-6 months of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
· Excellent oral and/or written communication skills
· Customer service experience with strong customer focus
· Excellent team player with experience and passion for gaming
· Strong analytical and troubleshooting skills and experience
· Self-starter who is excited about learning new technologies on a daily basis
· Strong multi-tasking skills
· Best in the industry pay
· Performance based incentives
· Incredible growth opportunities from internal IJPs
· Regular Rewards and Recognition Program
· Monthly Employee Engagement Activities
· Free unlimited meals
· Free transportation (both ways) for maximum ease
· Security Escort for women taking Company cab post 9pm
· Housing conveyance allowance
· Medical Insurance