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Fresher 
20,000 - 24,000 Per Month 
Your Profile matches the job
Non voice process
One day Interview Process,
Roles and Responsibilities :
Required Candidate profile
Responsibilities
Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
Establish a process involving sales TL to disseminate the information to ensure improvements
Provide feedback to the leadership on agents skills and work approach.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management
Identify areas of improvement in associates performance through trending and analysis
Initiate
process improvements to effectively align teams capabilities with
current and future needs.
Fresher 
Bangalore 13,500 - 14,980 Per Month Fresher Bangalore 20,000 - 45,000 Per Month Fresher Bangalore 20,000 - 45,000 Per Month Fresher Bangalore 30,000 - 35,000 Per Month Fresher Bangalore 30,000 - 35,000 Per Month Fresher Bangalore 14,000 - 17,000 Per Month Fresher Bangalore 30,000 - 35,000 Per Month Fresher Bangalore 30,000 - 35,000 Per Month Fresher Bangalore 25,000 - 45,000 Per Month Fresher Bangalore 25,000 - 45,000 Per Month 
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