Sutherland Global jobs - Non-Voice process

Job Summary

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities and Duties

• Responsible for answering and placing sales Chat within a growing customer base
• Identify and relate with various customer needs and scenarios
• Offer customers with solutions in a friendly, confident and knowledgeable manner
• Utilize various internal and client-based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals

Required Experience, Skills and Qualifications

• Bachelor’s/master’s degree with 6 months to 5 years’ experience in Sales/Upselling
• Good understanding of computer technology and ability to sell
• Customer oriented approach
• Good knowledge of internet technology
• Strong typing Skills: 30 words per minute with 85% accuracy
• Good verbal and written English communication skills

Benefits

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career