Job Title: O365 Administrator - Exchange
Job description: This position is part of Global IT, Infrastructure Technology, Digital Workplace – Messaging and Communications.
Roles & Responsibilities:
- Manage and monitor Exchange hybrid infrastructure and connected systems towards exchange online (i.e. ADFS, Azure AD, etc.).
- Providing functional and L1 technical support for resolution of customer problems, incidents, issues, requests and queries pertaining to mainly messaging issue and related systems.
- Document changes to the systems using change management best practices.
- Maintain a highly secure system through proper configuration and system access monitoring.
- Assist with the migration of large volumes of data into the cloud platform.
- Troubleshoot and resolve issues with user related to messaging topics.
- Perform Capacity management monitor and plan HW and SW upgrade accordingly
- Support Security Teams on issues related to the connected mail systems like Security Gateway and Data Loss Protection systems, anti-phishing, anti-spam etc.
- Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
- Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.
- Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
- Think globally and works together across departments and geographies, encouraging teamwork that respects diverse backgrounds and cultural differences to drive results.
Qualification, Experience & Skills:
- Professional experience in IT in a large Enterprise environment with many thousands of users.
- Willingness to join a team supporting the service in a 24 h / 7d operation model.
- Operate, monitoring, maintain and troubleshoot of a Microsoft Exchange enterprise environment.
- Experienced and well versed in all Microsoft environments like Skype (on premise/online),Azure\On-Prem AD administration, Windows Server and Exchange Server Administration.
- Understanding and troubleshooting support on firewall, Gateway and mail relay configuration, Encryption and messaging security technologies.
- Support processes with interfacing Service Desk, Field Service and 2nd and 3rd level support
- Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
- Experience in supporting users globally.
- Responsibility for the improvement of all products, services, processes and working routines within the working area.
- Strong written and oral communication skills, including the ability to facilitate communication and coordination with network users throughout the company
- ITIL processes like Incident-, Problem-, Change- and Service Continuity management.
Specific knowledge and competencies required:
- 2 to 6 years of Exchange On-Premise and Exchange Online experience in Large Enterprise Environment.
- Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory.
- Experience on managing directory sync into Azure AD and On-Prem AD user management.
- Understanding on managing user authentication through global ADFS.
- Knowledge on managing secure environments using MFA, DLP, RM and encryption.
- Ability to create PowerShell scripts to schedule repeatable Office 365 actions and to manage Exchange Online and On-Prem.
- Understanding of supporting Office desktop messaging related applications.
- Thorough working knowledge and ability to troubleshoot all networking. related issues (DNS, Routing, Network Protocols, etc.).
- Capabilities to manage email archiving solutions and retention policies.
- Installation/Configuration of Microsoft Exchange.
- Implementation and management of Exchange High Availability technologies (e.g. DAG s, Clustering).
- Knowledge on install, Configure and Run Microsoft SCOM solution for server monitoring.
- Good Knowledge on Administration and Support of Symantec E-Mail Cloud security system
- Practical knowledge of SMTP routing, LDAP, DNS, Mail Routing, and SMTP Troubleshooting,
- Administration and Troubleshooting of Mail Relay
- Knowledge about Reverse Proxy Solutions
- Knowledge about Server Platform technology
- Capability to operate Backup and Restore, Disaster Recovery procedures and Patch Management.
- In depth understanding and working Exchange mailboxes, distribution lists Groups and contacts.
- Skills on Mobile messaging technologies; VMWare and Intune Mobile Technology are strongly desired.
- Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
- The following Certifications are strongly recommended:
- MCSE or MCITP (Microsoft Certified IT Professional (Messaging))
- MCSA (Microsoft Certified Solution Associate) working towards MCSE.
- Any email archiving solution training/certification
Job Requisition ID: 198810
Location: Bangalore SBS
Career Level: C - Professional (1-3 years)
Working time model: full-time
2 to 3 Years 
Salary not disclosed 
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