IBM jobs - Offering/Content Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The new IBM Digital Sales for Storage Modern Go-To-Market model is seeking innovative and enthusiastic offering management professionals to join our team building the next generation Storage content and offerings. A solid understanding of email marketing standard methodologies, reporting, testing, database management and content development is important. If you love creating new business value around cutting edge Storage technologies, working with customers as they transform their business to the multi-cloud, and working with dynamic and high performing sales teams.

The best fit applicant for the role will have understanding of Storage solution offerings, and experience in executing Email and marketing automation strategies and tactical campaigns.

Your Role and Responsibilities

As an Offering & Content Manager your responsibilities will include:

• Researching markets, market trends, competitor solutions and offering value propositions
• Collecting and analyzing requirements from customers and a broad set of partners
• Working with product portfolio leaders to refine requirements and define business outcomes
• Creating innovative offerings and eDMs
• Evaluating and prioritizing product features and handling the offering roadmap
• Presenting individual and team status during weekly playbacks or on management calls
• Collaborating with DDRs and extended Systems Teams and Business Partners
• Hands-on execution of email marketing programs in support of company and client objectives. This includes ownership of the setup, maintenance, and review of batch and triggered email campaigns, including the coordination of email distribution, administration of multiple ESP systems, calendar management and reporting.
• Perform in-depth audits of client and prospect email activity, making actionable recommendations around technical system set up, email functionality, subscription management, Content, dynamic content and personalisation, automation and overall email & CRM strategy.
• Analyse email campaign results and report campaign performance, summarising key insights, and offering recommendations. Work with analytics team to understand business and customer needs and site analytics required to measure email success.
• Write detailed briefs for creative and development teams and collaborate to create elite email campaigns.
• Serve as the main point of contact for data integration for multiple platforms and systems ensuring integrated program management and optimal use of third-party programs and partnerships.
• Make recommendations and promote the use of innovative email features and capabilities including dynamic content, interactivity, intelligent targeting, personalization, database segmentation, APIs and email templates.
• Stay current with regulatory industry standards related to email–ensures standard methodologies through email compliance and spam regulation (GDPR, CAN-SPAM) and share email program insights and recommendations with marketing managers and colleagues.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Required Professional and Technical Expertise

• 3-5 years of sales experience solving complex business problems in the IT industry
• Demonstrated problem solving, social, and time management skills to handle complex situations effectively
• Strong communication skills, and the ability to work directly with customers and partners
• Self-motivated decision maker, frequently taking initiative and recognizing opportunities to improve the offering
• Able to use research and direct customer interactions to understand market needs
• Data and insight driven to make web and product decisions for growth
• Experience in email marketing/CRM with a working knowledge of sophisticated email marketing and marketing automation solutions
• Experience with email marketing software (e.g. Salesforce Marketing Cloud, Adobe Campaign, DotDigital. IBM Watson Campaign Automation)
• Ability to analyse data issues and produce working solutions
• An understanding of digital analytics tools (e.g., Adobe Analytics, Google Analytics),HTML, CSS & mobile-first email design.

Preferred Professional and Technical Expertise

• Experience as an offering manager or product manager
• Knowledge of the IBM Storage and Business Partner ecosystem
• Experience in data analytics
• Knowledge of Design Thinking principles
• Ability to demo the solutions at a detailed level, requiring a hands-on individual
• Experience in client enablement, consulting, or customer support
• A valued team member, who upholds IBM's values and professional integrity at all times
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.