IBM jobs - Office -365

Office -365

IBM
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Years ago
Views: 1
Applications: 0
Openings: 1

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • Provide implementation, troubleshooting, maintenance, and monitoring support
  • Support efforts to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
  • Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours (on a rotating basis).
  • Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
  • Support issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
  • Manage and operate email routing devices and services
  • Interface with Microsoft for any Tier 3 support.
  • Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
  • Manage, maintain, and troubleshoot email retentions systems
  • Manage roles and services, user permissions, email queues, and dynamic distribution groups.
  • Implementation of Exchange PowerShell to fulfill automation tasks


Required Technical and Professional Expertise
  • Bachelor’s Degree with at least 2+ years’ experience.
  • Hands on experience with implementation, deployment, migration, and support for Exchange Online, including working with Exchange Hybrid servers
  • Strong communication skills and experience partnering with senior IT and Program leadership
  • Understanding of ITIL concepts
  • Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality services.
  • Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
  • Experience with Office 365 and Microsoft Exchange 2016
  • Experience troubleshooting issues in a growing environment.
  • Time management skills with the ability to work within an IT Service Management/ticketing system independently
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Ability to triage and properly classify incidents and prioritize work efforts accordingly
  • Drive continuous improvement efforts


Preferred Technical and Professional Expertise
  • Experience in managing a medium to large environments
  • Vendor Management or Experience with interacting with service partners to handle service inquiries and problems.
  • Experience with log reviews, incident analysis, and identification of issue trends
  • Understanding of Azure, Azure AD, Enterprise Mobility + Security, Intune etc
  • Demonstrated knowledge of Office 365 Administration and Azure
  • Strong working knowledge of ITIL processes
  • Microsoft O365 Certification, preferred but not required
  • Azure Certification, preferred but not required
  • ITIL Certification, preferred but not required
  • Migration of and implementation solutions from a design/architecture perspective related to Office 365
  • Migration of Active Directory environments
  • Understanding of entire Microsoft Office 365 suite product and solutions
  • Building and executing PowerShell scripts

Job Particulars

Role HR
EducationAny Graduate
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id622503
StateTelangana
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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