IBM jobs - Office Admin

Introduction
We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Your Role and Responsibilities
As an O365 support specialist is responsible for installation, implementation and maintenance of O365 servers.

Responsibilities

• Manage different exchange versions of Office365
• Design and implement large scale Active Directory environments
• Manage Office 365 services in hybrid infrastructure
• Knowledge on On-Prem to cloud migration
• Supporting Skype for Business & OneDrive issues
• Provide day to day on-call administration support in a O365 environment along with supporting assigned systems and installing applications.
• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.
• Manage the development and implementation new services and testing of assigned servers
• Resolve Workplace Collaboration Services Issues
• Responsible to work on daily incidents, problems, and service request under the direction of an Infrastructure Specialist. This role has basic admin credentials to carry out moderately complex operations that have minimal business impact.
• Apply Knowledge of Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Incident Management
• Apply Knowledge of Problem Management, Release Management, Security Management, Service Continuity, Service Level Management
• Develop Operations Functions & Recovery Procedures
• Lead Systems Management Function Improvement
• Use Systems Management Method or Best Practices

Required Technical and Professional Expertise

• Minimum 3-5 years of experience in Office 365
• Minimum 5 years of experience working in an Information Technology role.
• Minimum 2 years of experience working with large, complex networks and systems.
• Minimum 2 years of experience providing office 365 Support
• Expert in Windows Active Directory, Office365, and PowerShell.
• Knowledge on On-Prem to cloud migration
• Minimum 4+ years of experience in Server operations and Lifecycle management.
• Experience in Agile/waterfall/RAD methodology, process management, project management, time management, effective negotiation, communication and lead innovative/creative complex problem solving.
• Proficient in MS Exchange Administration, O365 Administration, Migration from Exchange to O365, Skype, MS Teams Administration, cyber security strategy, Exchange database architecture, /operating systems, network architecture, storage architecture, Hybrid cloud architecture.

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications