Assist and support bank administration in its operational issues.
Assist customers in handling their deposits and check payments.
Assist banking personnel in preparing and checking bank documents and statements.
Assist in ordering, receiving, verifying, and distributing cash.
Carry out all Internal and external Remittance related transaction as per the policy and
procedures
Resolve problems or discrepancies concerning customers' accounts.
Answer customer queries and refer customers to the proper service area for issues that
cannot be resolved at the teller line.
Proper Sorting and filing of control reports and vouchers.
Process and maintain records of all customer accounts in line with KYC
Compute correct financial fees, interest, and service charges.
Identify transaction mistakes when debits and credits do not balance.
Assist customers in accessing safety deposit boxes and safe custody articles.
Responsible for error free Branch opening and/or closing.
Maintain highest level of confidentiality with all information obtained.
Perform as a team member in allocating and coordinating the work flow.