Jaipur Global Services jobs - Office Executive

Office Executive

Jaipur Global Services
experience Fresher
salary 14,000 - 20,000 Per Month
qualification
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Posted: 1 Year ago
Views: 1
Applications: 2
Openings: 1

Job Description

Roles and Responsibilities:

·        Strong investigation skills to find root cause of metric issues and the ability to navigate Sellers in providing viable solutions.

·        Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.

·        Flexibility to work various shifts, including working one weekend day or alternative start-end times

·        Experience with Microsoft Office, including Outlook, Word, and Excel

·        Ability to compose a grammatically correct, concise and accurate written and verbal response.

·        Business proficient fluency in both written and verbal English, German languages.

·        High school diploma or equivalent.

·        Experience with customer service.

·        Strong soft skills.

·        Flexibility to work during bank holidays and peak period.

·         Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Daily Working

·        Account Health ( Most Priority)

·        Customer Service Performance

·        Product Policy Compliance

·        Late Dispatch Rate

·        Pre-fulfilment Cancel Rate

·        Buyer seller communication ( Most Priority)

·        A to Z Guarantee claims ( Most Priority)

·        Return Request Closed

·        A to Z additional info

·        Pre and Post Plan Of Action (Account Health)

·        Order Tracking Follow-up

·        Negative feedback Removal

·        Buyer Question Answer

·        Non Compliance of Listings / Customer Reports

·        Feedback Positive

·        SPN Feedback

·        Performance notifications

·        Seller Grievance

·        Maintain Daily reports & submit for Weekly and Monthly Review

REQUIREMENTS

·        Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.

·        Problem solving skills.

·        Bachelor’s Degree.

·        Demonstrated ability to analyze problems logically.

·        Self-disciplined, diligent, proactive and detail oriented.

·        Time management and organizational skills.

·        Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.

·        Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

·        Demonstrated positive, results oriented attitude.

·        Team player capable of learning and sharing knowledge in global team environment.

·        Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

·        Ability to maintain high levels of confidentiality and data security standards.

·        Demonstrate flexibility to work overtime hours as per business requirement.

·        Proven ability to correctly identify fraud patterns.


Job Particulars

Role HR
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id943259
StateRajasthan
Country India

About Company

Jaipur Global Services
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