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Bank of America Merrill Lynch jobs - Officer - Client Service Associate

Officer - Client Service Associate

Bank of America Merrill Lynch

Chennai

0 to 3 Years

Salary not disclosed

Any Graduate, Other Post Graduate, Other Course

Job Description

Position Description

First point of contact for enquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of enquires. Requests consist of treasury and cash management products. May work with internal business partners to provide resolution to client enquiries, issues, and/or technical support.

Key Responsibilities

To service, advise, support and manage portfolio of Global Treasury Services MNC and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services.
 Provide resolution for requests received via phone or email in a timely/accurate manner in accordance with Service Levels
 Interact continuously and deepen relationships with internal business partners as well as clients to further enhance client delight;
 Conduct limited research and respond to client and be able answer questions and enquiries;
 Utilize the various bank systems to support client requests.  Undertake regulatory remediation and ensure closures within designated timelines
 Provide consistent service and keep clients informed on status of all outstanding enquiries

Key Requirements

 6-8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience)
 Working knowledge of treasury and cash management services
 Proficiency in written (including grammar and spelling) and verbal communications
 Good typing and PC skills (Windows, Word, Excel, Powerpoint (an advantage),MS Office) with an ability to navigate multiple computer systems while interacting with the customer
 Ability to analyze and resolve customer enquiries

Desired Skills

 Experience in the Banking/Financial industry
 Experience working in a call center
 Good interpersonal and problem solving skills
 Ability to engage with customers, begin a conversation, build rapport, and handle objections
 Ability to work in high pressured environment and meet tight deadlines
 Ability to build strong client relationships
 Flexibility with hours/overtime as and when required

Job Particulars

Role HR

Job TypeApprenticeship

Hiring Process Face to Face Interview

About Company

Bank of America Merrill Lynch

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Bank of America Merrill Lynch recruiting Officer - Client Service Associate Experienced(Fresher) candidates candidates nearby Chennai,.Bank of America Merrill Lynch vacancies for Officer - Client Service Associate is recruited through Written-test, Face to Face Interview etc.
Bank of America Merrill Lynch Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Post Graduate, Other Course are selected to full fill the vacancies in HR job field. The candidates nearby Chennai, can apply for Officer - Client Service Associate position in Bank of America Merrill Lynch. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Bank of America Merrill Lynch recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of Bank of America Merrill Lynch and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Bank of America Merrill Lynch and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Bank of America Merrill Lynch and near your city and get a secured career.

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