Officer Customer Service jobs in Mumbai at BOB Financial Solutions Limited

BOB Financial Solutions invites application for the position Officer – Customer Service

Role & Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to:

1. Handle customer queries and complaints effectively and efficiently.

2. Work with responsibility and accuracy within the defined TAT.

3. Be an integral part of the Team and should have readiness to learn new things.

4. Acquainted with the Credit Card Industry and the offerings of the peer.

5. Effectively manage Vendors and activities related to them.

6. Liaison with Internal and external customers.

7. Adhere to the internal & external policies and guidelines.

8. Would be comfortable to work in both Day & Night shifts.

Job specific skills Applicants should possess the following attributes:

1. Effective Spoken & Written Communication skills in English and Hindi are a must.

2. Patient listener.

3. Capable of Decision Making.

4. Good Interpersonal Skill.

5. Customer centric.

6. Hard Working.

7. Basic know how of operating Computer (MS-Office).

Educational Qualifications: Graduate in any discipline. Post graduate Degree will be an added advantage.

Minimum Experience: 1+ Year in service industry (preferably credit cards) as on last date of receipt of application.

Location of posting: Mumbai. The candidate may be deputed to work with the team(s) within the organization / parent organization / any subsidiary of the parent organization if and as deemed necessary. Candidate is liable to be transferred to any other location in India.

Age Limit: Maximum Age on the last date of application: 45 Years as on date of receipt of Application

BOB Financial Solutions Limited (formerly known as Bobcards Limited) was established in the year 1994. It is a Non Banking Financial Company, wholly owned by Bank of Baroda, one of the top banks of India. The Company's primary business is credit cards, personal loans and merchant acquiring.