Job Description for Officer Security and Customer Service/Officer Security - AOCS

· Maintain standards as per Company requirements

· Ensure effective threat assessment and response capability

· Achieve department goals and follow up

· Perform duties as per the Security Programme.

· Maintain performance standards and follow up with your shift

· Monitor continuously the Quality System and the level of conformance

· Secure quality levels& Optimize resource

· Aware of Emergency Response Procedures, rules and regulations

· Acquire and maintain necessary skills required to perform job functions

· Maintain work procedures as per company requirements

· Carry out development dialogue with the Team leaders

· Control theft and pilferage of company property

· Patrolling an airport terminal or aircraft to detect security breaches or safety hazards

· Inspecting cargo to ensure that packages are properly labeled and sealed

· Conducting physical screenings of passengers using metal detectors, hand held scanners and explosive detection devices

· Responding to emergencies such as fires or medical emergencies

· Performing bag checks and screening passengers for weapons, explosives, or other items that could be used to hijack a plane or perpetrate other acts of violence

· Coordinating with other security personnel and law enforcement officers during investigations of security breaches or other crimes

· Monitoring surveillance cameras to identify potential threats or criminal activity

· Inspecting identification cards and boarding passes to verify that passengers have valid entry documents for the location they are traveling to or from

· Inspecting vehicles for explosives or other dangerous materials at checkpoints near airport grounds

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.

• Remitting cash to the concerned department.

• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.

• Screening of checked in baggage.

• Maintain high quality of Check in procedures.

• To assist customers with special requests.