Step1 Advertising jobs - Online Response Management

Online Response Management

Step1 Advertising
experience Fresher
salary 10,000 - 10,000 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 1
Openings: 1

Job Description

Job Description for Online Response Management 
Qualification : Any good command over English. 
Job Location : Gurugram. 
Shift Timing : 24*7. ( 5 days working 2 days off with 09hrs shift can be day can be night) 
Joining : Immediately. 

  • Handling Social Media Channels Queries via ORM (Online Response Management) tool
  • Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
  • Reporting/Escalating mentions which need client intervention
  • Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts 
  • Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stakeholders 
  • Follow up on the escalated tickets for timely delivery of the responses to the same. 
  • Making weekly-activity file by exporting the data from ORM tool and sharing the same 
  • Should be comfortable in working on day and night shifts 
  • Needs to have an understanding of what ORM is and ORM tools are

Job Particulars

EducationB.Com, BA, M.Com, MA
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeInternship / Projects
Job Id904570
Locality Address Sector 29, Gurgaon
StateHaryana
Country India

About Company

We are the natural progression for a team steeped in the art of creative communications that thrived throughout the ‘ascent of digital’.

Technological prowess along with its creative applications is at the heart of what we do. And what we do leaves a heartfelt impact on the millions of people we reach out to on a daily basis.

We’re with you at every step.

To reach out. To express. To measure. To Impact.

We are Step1 in your brand’s story!

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