About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Department Overview
The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster. Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM),PVSI & Community banking...
About The Role
Performs Research and resolution of exceptions arising out of check processing errors such as encoding errors, misreads, listing errors, posted twice, etc. Additionally, the team processes errors / images that are illegible or bad, also called as non-conforming images. Provides research and resolution of bank to bank transaction errors, Wholesale customer adjustments, over-the-counter retail customer deposit disputes and missing work. Team researches and resolves errors that occur during processing of checks through internal departments or from other banks. Errors can include but are not limited to mis-posted items, missing items, double-posted items, encoding errors, and mis-routed or missing bundles of checks.
Performs Research and resolution of exceptions arising out of check processing errors such as encoding errors, misreads, listing errors, posted twice, etc. Additionally, the team processes errors / images that are illegible or bad, also called as non-conforming images. Provides research and resolution of bank to bank transaction errors, Wholesale customer adjustments, over-the-counter retail customer deposit disputes and missing work. Team researches and resolves errors that occur during processing of checks through internal departments or from other banks. Errors can include but are not limited to mis-posted items, missing items, double-posted items, encoding errors, and mis-routed or missing bundles of checks.
The Adjustments group is searching for three high-energy candidates to join our research team. The research team performs a variety of operational tasks for a moderately complex to complex process. Team members take accountability for entire process from receipt of work to resolution and closure. Duties include: receiving and reviewing incoming work, contacting appropriate external and internal resources as needed; balancing and reconciling cash difference outages posting to the general ledger accounts; resolving complex internal store customer issues using multiple resources and records and reports; preparing, editing and distributing specialized and/or complex documents. Team members will work under general supervision following established procedures exercising some judgment within guidelines. Schedule: Our operations are open from 8:30 p.m. to 5:30 a.m., 40 hours per week with a rotating late night schedule within the team. The rotation schedule will change to ensure that there is coverage up to 5:00 p.m.
Work Schedule: Our hours of operation are 6:30 p.m. to 3:30 a.m. - 40 hours per week with a rotating late night schedule within the team.
Market Skills and Certifications
Responsibilities
:
Able to multi-task to accomplish tasks effectively. Able to interpret the documents or the requests received Strong verbal & written communication skills Analytic skill Attention to detail Excellent data entry skills Good Math, reconciliation and accounts skills Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing.
Other Skills
Highly motivated with strong organizational and analytical skills and attention to detail. Flexibility to work different shifts and to work overtime Ability to succeed in a team environment. Ability to learn quickly and transfer knowledge. General understanding of the reconciliation concepts.
Essential Qualifications
- University degree in Business or related discipline.
- Experience of more than 1 year.
- Strong analytical skills.
Desired Qualifications
Able to multi-task to accomplish tasks effectively. Able to interpret the documents or the requests received Strong verbal & written communication skills Attention to detail Excellent data entry skills Good Math, reconciliation and accounts skills Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Reference Number
51668BR 
0 to 3 Years 
Salary not disclosed 
Hyderabad
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