Responsible for monitoring systems and operational processing for all of Central Technology and Operations.
Ensures key schedules for system availability are met
Maintains daily log of all system disruptions, escalates issues to senior management
May work with clients, management and outside agencies
Responsible for administration of outages, engaging management, GTI, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions
Provide Level 1 Technical Support for production incidents
Escalating issues to Level 2 Support when necessary
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.