Operations Analyst IMCC AO Bus Systems Sr Specialist II

JPMorgan Chase & Co.
Experience : 1 to 2 Years
Location : Bangalore
Job Role : Others
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Operations Analyst IMCC AO Bus Systems Sr Specialist II

Req #: 190057523

Location: Bangalore East, KA, IN

Job Category: Operations

Essential Skills:
  • Minimum of 1-2 years of experience in Technology & Operations preferably working on initial level troubleshoot
  • Broad based background in technology (Windows, UNIX, Linux, Mainframe, Oracle, SQL) and CCB Operations
  • Basic communication, influencing, and negotiation skills required to drive the incidents for quicker resolution
  • Results oriented professional with the ability to prioritize multiple tasks
  • Process Oriented with excellent analytical (able to identify the problem area) and technical troubleshooting skills
  • Experience supporting a diverse distributed computing environment (Windows, Unix, Linux, Mainframe, Oracle, SQL)
  • Flexible and reliable, delivering on personal commitments
  • Work with a sense of urgency and attention to detail
  • Proactive, driven, and able to work on their own initiative
  • Strong leadership skills to lead a bridge calls or chat conversations to push resolvers for quicker resolution
  • Mainframe / Control-M / ORACLE Database / SQL / UNIX / Wintel Experience

General Description:
  • Responsible for monitoring systems and operational processing for all of Central Technology and Operations.
  • Ensures key schedules for system availability are met
  • Maintains daily log of all system disruptions, escalates issues to senior management
  • May work with clients, management and outside agencies
  • Responsible for administration of outages, engaging management, GTI, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions
  • Provide Level 1 Technical Support for production incidents
  • Escalating issues to Level 2 Support when necessary
  • Responding timely to all Production tickets

Advanced:
  • MS Office skills
  • Oral & written communication
  • Time management
  • Analytical skills
  • Organizational skills
  • Attention to detail
  • Problem solving
  • Client relationship
  • LOB knowledge
  • Business processes and procedures
  • Multitasking
  • Product knowledge
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.