Operations Analyst IMCC AO Bus Systems Sr Specialist II jobs in Bangalore at JPMorgan Chase & Co.

Operations Analyst IMCC AO Bus Systems Sr Specialist II

Req #: 190057523

Location: Bangalore East, KA, IN

Job Category: Operations

Essential Skills:

Minimum of 1-2 years of experience in Technology & Operations preferably working on initial level troubleshoot
Broad based background in technology (Windows, UNIX, Linux, Mainframe, Oracle, SQL) and CCB Operations
Basic communication, influencing, and negotiation skills required to drive the incidents for quicker resolution
Results oriented professional with the ability to prioritize multiple tasks
Process Oriented with excellent analytical (able to identify the problem area) and technical troubleshooting skills
Experience supporting a diverse distributed computing environment (Windows, Unix, Linux, Mainframe, Oracle, SQL)
Flexible and reliable, delivering on personal commitments
Work with a sense of urgency and attention to detail
Proactive, driven, and able to work on their own initiative
Strong leadership skills to lead a bridge calls or chat conversations to push resolvers for quicker resolution
Mainframe / Control-M / ORACLE Database / SQL / UNIX / Wintel Experience

General Description:

Responsible for monitoring systems and operational processing for all of Central Technology and Operations.
Ensures key schedules for system availability are met
Maintains daily log of all system disruptions, escalates issues to senior management
May work with clients, management and outside agencies
Responsible for administration of outages, engaging management, GTI, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions
Provide Level 1 Technical Support for production incidents
Escalating issues to Level 2 Support when necessary
Responding timely to all Production tickets

Advanced:

MS Office skills
Oral & written communication
Time management
Analytical skills
Organizational skills
Attention to detail
Problem solving
Client relationship
LOB knowledge
Business processes and procedures
Multitasking
Product knowledge

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.