Firstcry jobs - Operations Associate

Title: Operations Associate

Qualification:

· -Graduates (Any stream)

· -Under Graduates, minimum 12th Pass, 1st year / 2nd year Drop out (BBA, BCA, B.E, BSC, Diploma etc.) 

Training Period:

· 45 Days 

· Stipend- Rs. 7500/- (at the end of 45 days training period) 

· -On the successful completion of training & basis the scores of final assessment (Min 80 Quality Score) candidates will be offered the position of Operations Associate with Digital Age Retail Pvt. Ltd. 

Required Skills:

· Good Communication skills

· Ability to clearly understand and state the customer’s issues.

· Quick decision maker and fast learner.

· Proactively establish and maintain effective working team relationships with leaders.

· Well organised and ability to work in team.

· Ability to stay calm when customers are stressed or upset.

· Basic computer Knowledge is must.

· Basic excel and MS-word with typing speed of 25 to 30 wpm. 

Desired Skills:

· -Demonstrates an ability to successfully navigate system/website.

· -Ability to successfully adapt to changes in the work environment.

Roles and responsibilities:

· Maintaining a positive empathetic and professional attitude towards work.

· Responding promptly to customer queries.

· Demonstrate ownership to resolve challenging customer issues, escalating whenever required.

· Communicating with customer through various channels (Emails & Calls).

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, comments and complaints.

· Ensure customer satisfaction and provide professional customer support.

· Follow communication procedures, guidelines and policies.

· Take the extra mile to engage customers.

· Flexible to work in Blended process.

· Comfortable with the cross training of every Line of Business and internal process movements (as and when required basis business requirement).

· Collaboration with different parties for resolution on customers disputes/queries.

· Comfortable & Flexible with shift timing (09:00 am, 10:00 am or 11:00 am).

· Expected to work on week-ends, Holidays and events.