Operations Associate jobs in Delhi at BlowHorn

Job Description:

You are energetic, execution focused, analytical, a team player, and are only satisfied when your work is meaningful.
We will not give you training wheels. We will show you how to unlock your bike and give you a push while you peddle yourself to stay up.
We will however, pick you up when you fall down.
You get to work with the best in the business and we want to stay there. You will start contributing from Day ONE.
There are no stupid questions. You can seek help from the team.
You can share your ideas, but ideas are best backed with data..You will be part of Ground force dealing directly with the Associates(Vehicle Owner / Drivers) to ensure that they fulfill Requirement at Customer Hubs.

Responsibilities:

Operations
Manage the Day to day operations of the customer /hubs and ensure timely planning and scheduling of vehicles
Identifying the risks and challenges in the project at early stages
Ensure Vehicles Attendance and reporting times as per the Roster set by the customer
Ensure grooming standards and other requirements mandatory requirements like vehicle documents ,uniform,shoes etc for all drivers
Bring efficiency and optimisation in operations through effective use of Technology like station or driver app
Build a good supply base to cater to Contingencies and Spot requirements

Compliance:

Adhering to specific requirement from Customer like Tripsheets of particular type, Invoice submission dates, vehicles of certain type/quality
Management of Tripsheets, On-demand sheets, Vehicle spread, Driver documents required for smooth management of the vehicles
Ensure a minimum of 10% Gross Margin
Ensure submission of invoices along with the all supporting documents by 5th Of every Month
Follow up on Outstanding collection from the customer

Customer Experience:

Ensure superior customer Experience by meeting all Service requirements like On time reporting, Trained drivers etc
Ensure timely Issue resolution and avoid escalation due to poor service quality
Ensure proactive communication to customer for Issues faced, Timely reports etc
Manage escalations and take corrective measures to avoid repeated mistakes/operational failures

What is it like working at Blowhorn?

We have a get-s***-done culture that above all is driven to improve the world through technology. We think logistics is sexy. We take calculated risks. Above all we respect our peers and our internal/external customers. We display empathy and grace in our interactions in order to complete this mission. While doing all of this we dont forget to have fun!