Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
Quality checking all orders and distributions to guarantee a high standard of service delivery.
Account managing the successful completion of orders
Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
Adhering to all departmental Standard Operating Procedures at all times.
Providing a high standard of ROI reporting to add value to PRN’s products.
Key Result Areas
Output clients’ copy in timely fashion
Ensure accurate distribution to correct circuit at specified time
Monitor and chase return of requested translations for onward distribution
Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding
Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites
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Ensure accuracy, attribution and acceptability of clients’ copy
Ensure regulatory headline and content accuracy of clients’ copy
Assist with formatting or document conversion queries
3. CliClient Relationsent Relations
Promote a client-focused culture at all times
Instigate initiatives and processes to build, develop and maintain excellent business relationships
Understand clients’ needs and objectives
Attend meetings and social evenings with clients where necessary
Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
Maintain an excellent knowledge of all PR Newswire products and services.
Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
Liase with regulatory bodies
Provide consultative service - advise clients on available and appropriate circuits
Provide editorial advice to maximise potential ‘pick-up’ of press release copy
Maintain and develop relations with internal clients to achieve excellent service delivery
4. Quality and AdministrationQuality and Administration::
Ensure all jobs are assigned, distributed and fulfilled correctly
Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
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Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
Maintain company websites ensuring incoming service feeds are accurately mapped
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