Link Group LNK jobs - Operations Associate-Mandarin Speaking

About the role

This role will be based in our Mumbai office and will provide general administrative and analytical support to a department or group of professionals, ensuring the accurate and timely processing of transactions within agreed service standards.

Role and Responsibilities

• Accurately process, record, review and complete various administrative operations in a timely manner
• Maintain and update relevant systems and data bases
• Reviewing market announcements, trading volumes and specific analysis-related intelligence
• Ensure compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence
• Escalate and investigate queries, complaints, risks and issues promptly and communicate effectively with internal and external stakeholders to resolve enquiries
• Suggest and identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
• Provide superior service, ensuring service and quality standards are met and to minimise re-work
• Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support and assisting other teams across the business as required.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Ideal Candidate

• Good knowledge of Microsoft Office and other software packages
• Recent graduate with a degree in finance
• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills, both written and verbal
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
• Able to maintain a high degree of accuracy and attention to detail
• Ability to work to tight deadlines and follow process
• Takes ownership of role, responsibilities and impact on the wider team
• Commercial, risk aware and outcomes focused
• Ability to work across Link Group organisational boundaries and build strong working relationships with key stakeholders