GetSimpl jobs - Operations Customer Support

Operations Customer Support

GetSimpl
experience Fresher
salary Salary not disclosed
Posted: 2 Years ago
Applications:
Openings: 10

Job Description

 
Selected intern's day-to-day responsibilities include:

1. Handle User tickets/calls/chats
2. Understand the user query, quickly decide right resolution from user perspective
3. Decide on best medium to interact with customer and provide resolution (call, chat, email) and close the issue immediately
4. Ensure 100% accuracy on documentation of interactions handled
5. Adhere to quality benchmarks, follow process standard operating procedures & Exception Policy framework
6. Identify opportunities for process improvements, training or refreshers
 
Skill(s) required
  • English Proficiency (Spoken)
  • English Proficiency (Written)
  • Hindi Proficiency (Spoken)
  •  
    Who can apply

    Only those candidates can apply who:

     are available for full time (in-office) internship 

      have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Perks
  • Certificate
  • Informal dress code
  • 5 days a week
  • Free snacks & beverages
  • Number of openings
    10

    Certificate: Will be provided at the end of the Internship
     

    Job Particulars

    Role  BPO / Customer care
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Internship / Projects
    Job Id 1120887
    State Karnataka
    Country India

    About Company

    GetSimpl
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