Better.com jobs - Operations Excellence Manager

A Better Opportunity

We’re building a world-class organization - one that combines highly effective operations processes and systems with a customer experience that people will rave about. The right person for this role is an experienced Operations Leader who is able to both operate strategically at 10,000 ft and execute tactically at 10 ft. Someone who knows what world-class operations looks like, and who is itching to be the driving force behind an amazing team.

Responsibilities Will Include:

·     Implementation of process improvement initiatives to enhance operational efficiency

·     Creating a continuous improvement culture within the operations divisions

·     Playing an active role in problem solving, including identifying issues, forming  hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations

·     Collaborating extensively with all internal stakeholders - to design and drive ops metrics

·     Helping drive the operations strategy and strategic initiatives 

·     Developing core operations systems including but not limited to:

·     Reporting and KPI tracking

·     Audits and training

·     Change management

·     Team engagement

About You:

·     10+ years of experience in operations

·     Be highly data-driven and have an analytical approach, with an eye towards actionable next steps that move the needle

·     Highly structured thinker with the ability to methodically break down complex issues into various parts but also understand how those various parts interact with one another

·     Strong quantitative background in data analysis and modelling (Familiarity with SQL and Tableau preferred)

·     Strong bias-to-action, as well as a strong sense of practicality and effectiveness

·     Excellent communication and relationship-building skills.

·     Highly adaptable, and able to thrive in ambiguous or uncertain environments

Things We Value:

Curiosity. Why? How? Repeat.

Nerdiness. Financial news and trends are fascinating. Seriously. 

Relentlessness. No one here gives up. We try. We fail. We try again.

Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.

Smarts: book and street. We have to use all the tools at our disposal to build Better.

Empathy and Compassion. You understand that people's biggest dreams are in your hands.

Communication. Can you ask for help or put your hand up when you don’t understand?

Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.