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Operations Executive

Sinotrans India Pvt Ltd
Mumbai(Byculla ), Navi Mumbai
Job is expired
Posted on 05 Mar 19
Job DescriptionLast Date 04 May 19
  • Responsible for liaising directly with customers & vendors
  • Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines
  • Taking ownership of complaint and queries and proactively following through to resolution
  • Maintaining job related MIS
  • Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor
  • Validating EXIM on regular basis & ensuring the freight rates, vessel schedules, required transportation services etc are given accordingly
  • Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
  • Maintain and file all records in accordance with company procedure
  • Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors
  • Assist the sales team with quotations and client/product knowledge
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

we are worlds largest logistics and freight forwarding company

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