Pattnaik Corporate Services Private Limited jobs - Operations

The story of PCS is one where people, processes, and systems come together in a synergy that drives progress and profitability. Beginning with our establishment in 2013, we have grown from strength to strength, starting with our strategic partnership with Bharti Airtel, followed by Vodafone and Tata DoCoMo. This served as the platform for us to consolidate our position in the marketplace, implement the right systems, processes, and create the right atmosphere where our people thrive as professionals. Defined expectations clearly: This has contributed to the metrics-based evaluation of as-is and to-be states of our customers' requirements, as well as our own performance, whether as an organization or as team members. This in turn has resulted in transparent and traceable processes that help realize value, while ensuring fair and unbiased evaluation.

Selected intern's day-to-day responsibilities include:

1. Manage a team of approximately 20-25 agents
2. Ensures that 100% of agents meet and/or exceed their overall KPIs (targets, customer satisfaction, and experience, quality, and productivity standards)
3. Provide consistent, balanced, and timely performance feedback on CSR performance
4. Ensure a positive work environment, continuous learning, and high-quality employment experience for your team
5. Provide leadership and manages all operational standards
6. Meets and exceed all department goals
7. Apply timely performance management standards and processes
8. Manage the day to day sales/service requests
9. Effectively communicate and manage changes in operating procedures and processes to ensure staff understanding, retention, and appropriate execution
10. Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
11. Inspire and motivate a team of callers to achieve individual and team targets
12. Create strong morale and spirit in his/her team
13. Initiate solutions to improve quality and productivity
14. Recognize the strengths and areas of improvements for all CSRs, and build developmental plans

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