Pattnaik Corporate Services Private Limited jobs - Operations

Operations

Pattnaik Corporate Services Private Limited
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

About Pattnaik Corporate Services Private Limited
The story of PCS is one where people, processes, and systems come together in a synergy that drives progress and profitability. Beginning with our establishment in 2013, we have grown from strength to strength, starting with our strategic partnership with Bharti Airtel, followed by Vodafone and Tata DoCoMo. This served as the platform for us to consolidate our position in the marketplace, implement the right systems, processes, and create the right atmosphere where our people thrive as professionals. Defined expectations clearly: This has contributed to the metrics-based evaluation of as-is and to-be states of our customers' requirements, as well as our own performance, whether as an organization or as team members. This in turn has resulted in transparent and traceable processes that help realize value, while ensuring fair and unbiased evaluation.
About the internship
Selected intern's day-to-day responsibilities include:

1. Manage a team of approximately 20-25 agents
2. Ensures that 100% of agents meet and/or exceed their overall KPIs (targets, customer satisfaction, and experience, quality, and productivity standards)
3. Provide consistent, balanced, and timely performance feedback on CSR performance
4. Ensure a positive work environment, continuous learning, and high-quality employment experience for your team
5. Provide leadership and manages all operational standards
6. Meets and exceed all department goals
7. Apply timely performance management standards and processes
8. Manage the day to day sales/service requests
9. Effectively communicate and manage changes in operating procedures and processes to ensure staff understanding, retention, and appropriate execution
10. Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
11. Inspire and motivate a team of callers to achieve individual and team targets
12. Create strong morale and spirit in his/her team
13. Initiate solutions to improve quality and productivity
14. Recognize the strengths and areas of improvements for all CSRs, and build developmental plans
Skill(s) required
  • MS-Office
  • MS-Word
  • MS-Excel
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 27th Jul'20 and 31st Aug'20

    3. are available for duration of 3 months

    4. are from Hyderabad and neighboring cities

    5. have relevant skills and interests

    Other requirements

    1. Should be able to communicate in Hindi, Telugu, and English

    2. Should have a minimum of at least 2 years of experience in call centers

    Perks
  • Job offer
  • Additional Information

    Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 1 to 2 Lac/annum

    Number of openings
    2


    VIEW MORE

    Job Particulars

    Job TypeApprenticeship
    Hiring Process Face to Face Interview

    About Company

    Pattnaik Corporate Services Private Limited
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