KuberBox Lifestyle Private Limited jobs - Operations

Primary Responsibilities:-

Answer calls professionally to provide information about products and services or obtain details of complaints.
Analyze customers' individual needs & issues to address them effectively on time.
Offer ideas and insights to customers as a means of helping to improve their overall experience.
Follow up to ensure that appropriate actions were taken on customers requests.
Take general feedback from customers in order to help build a better product or develop a new service or policy.
Investigate about customer's issues, troubleshoot them effectively.
Document recurring issues and create SOPs to overcome them in future.
Pass on feedback to the managers on important issues
Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions taken.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Eligibility Criteria:-

A qualified graduate from any stream
Excellent computer & internet knowledge
Hands-on MS office experience
Above-average mathematical & logical reasoning skills (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
Excellent written and oral language skills
You were born a multi-tasker

2