Job Title: Branch Operations Executive
Department: Branch Operations
Location: Branch Office
Manage day-to-day branch operational activities.
Verify customer documents and ensure KYC/compliance requirements are met.
Process customer applications and maintain accurate records in internal systems.
Coordinate with sales, credit, finance, and customer service teams for smooth processing.
Ensure timely disbursement and documentation of transactions.
Maintain branch MIS reports and operational dashboards.
Handle customer queries related to operations and documentation.
Ensure adherence to company policies, SOPs, and regulatory guidelines.
Support internal and external audits by maintaining proper documentation.
Monitor branch inventory, stationery, and administrative activities where applicable.
Strong communication and interpersonal skills.
Good knowledge of MS Excel and Microsoft Office.
Attention to detail and documentation accuracy.
Problem-solving and coordination skills.
Ability to work under deadlines and manage multiple tasks.
Knowledge of banking, NBFC, or branch operations is an advantage.
Bachelor's degree (B.Com, BBA, BBM, BA, or equivalent).
1–3 years of experience in branch operations, banking, NBFC, finance, or customer operations.
Freshers with relevant skills may be considered for entry-level positions.
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