Responsibilities:
Provide administrative support with internal procedures
Provide sales support both in house and in the field
Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
Serve as a point of contact for customer troubles inquiries
Oversee the opening of trouble tickets with other carriers and vendors
Perform network monitoring and assist in troubleshooting components in the AccessPlus Communications network
Interface with vendors and assist with procurement
Skills:
Strong work ethic and multi-tasking ability
Able to work unsupervised, but also to utilize direction, supervision, and training effectively
Good computer skills
Excellent analytical problem solving and decision-making abilities
Strong written and verbal communication skills