IBM jobs - Operations Manager

Introduction
At IBM, work is more than a job - it's a calling- To build, To design, To engage, To consult, To think along with clients and stay proactive and To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems with those amazing Operation Manager skills? If so, lets talk.

Your Role and Responsibilities
Key responsibilities would focus on end to end Account Delivery which includes, but not limited to the following.

• Manage end to end scope of Procurement for external client.
• Support and Perform Management tracking and reporting, monitor and evaluate business measurement attainment to support, drive key transformation initiatives to achieve business objectives.
• Drive Operational Excellence results and maintain profitable services support by enhancing capabilities and by contributing to the business’ growth and margin expansion
• Should have an excellent working knowledge of procurement tools & systems.
• Accelerate achievement of objectives on all key operation metrics, covering End-to-end operations Contract workflow, contract billing/accuracy, contract retention/closure. It includes year-on-year improvements where applicable with a focus on customer satisfaction & quality improvements.
• Support improvement on productivity by identifying NVA activities driving transformation projects and identify new opportunities for investing in business growth areas.
• Drive highest sense of urgency throughout the processes, delivering agreed objectives and savings, on time and on budget.
• Identifying opportunities to standardize processes and tools globally and ensure consistent execution.
• Collaborate across various stakeholders to ensure seamless delivery
• Lead a team across Order Management & Helpdesk to support transformation and create an environment of innovation, continuous improvement, and development.
• Responsible for overall People/Process cycle covering Recruitment, Training & Development, People/Performance/Escalation Management, SLA Attainment, Continuous Improvement, Business Controls, Resource Retention & any other activities towards a successful delivery experience for the client.
• Work with Project Executive and Delivery Project Executive to understand client expectations and requirements and act as a communication channel between the centre and the global teams.

Required Technical and Professional Expertise

• Any Graduate with 3-5 years of Automotive Industry experience & 5 years of Procurement Outsourcing experience.
• Has an experience of leading a team

Preferred Technical and Professional Expertise

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
• Verbal Communication - Excellent verbal communication skills required.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Ability to work in a high-pressure environment while maintaining high team morale.