Operations Manager jobs in Bangalore at Shilton Hospitality LLP

Operations Manager JD

Summary: Operations Manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations.

• Deliver superior service and maximize customer satisfaction.

• Respond efficiently and accurately to customer complaints.

• Regularly review product quality internally to make sure it is as per standard.

• Organize and supervise shifts.

• Appraise staff performance and provide feedback to improve productivity.

• Estimate future needs for goods, kitchen utensils and cleaning products in coordination with the storekeeper.

• Ensure compliance with sanitation and safety regulations.

• Manage the restaurant it’s good image and suggest ways to improve it.

• Control operational costs and identify measures to cut waste.

• Create detailed reports on weekly, monthly, and annual revenues and expenses.

• Promote the brand in the local community through word-of-mouth and restaurant events.

• Recommend ways to reach a broader audience (e.g., discounts and social media ads)

• Train new and current employees on proper customer service practices and all SOP

• Implement policies and protocols that will maintain future restaurant operations. Reviewing menus with chefs to ensure food quality standards are being met

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations

• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels

Requirements:

• Proven work experience as a Restaurant Operations Manager, Hospitality Manager or similar role.

• Extensive food and beverage (F&B) knowledge, the ability to remember and recall ingredients and dishes to inform customers and wait for staff.

• Familiarities with restaurant management software.

• Strong desire to create high-quality dining experiences.

• Approachable, friendly, and able to motivate others.

• Strong leadership, motivational, and people skills

• Acute financial management skills