You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organised approach to work is vital.
Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way, are essential. An understanding of customer/client requirements is also necessary.
You should be proficient in business planning software, in order to allow you to build financial projections, charts and reports in a short period of time.
Strong leadership skills, including effective time management, prioritising and delegation, are required. You must be able to lead, coach, inspire, support and motivate your team, and always seeking to improve best practice.
Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. A clean driving license is sometimes preferred.
Empowering businesses through strategy driven consulting to enhance their end customers’ experience is what we look forward to. We work closely with our clients on every single project undertaken, be it customer journey mapping, process consulting, sentiment analysis, quality assurance audits, service excellence, market research, mystery shopping etc.