Operations Sr Specialist I - Retail Customer Fulfillment
Req #: 190058788
Location: Bangalore East, KA, IN
Job Category: Operations
Review, Modification, Monetary Adjustments, Documentation & Verification of Consumer and Business Banking account Information
Validation of various regulatory documents submitted by the Customers
Perform Monetary, Non-monetary and Regulatory ‘Maintenances’, ‘Reclamations’ and ‘Account Closing’ services
Supports Retail products such as Checking, Savings, Safe Deposit Boxes, Loans, Mortgages, Cards and Certificate of Deposits
Review and validate that all Guardianship accounts are opened accurately, the sworn document is completed and the appropriate holds are placed according to the court order. Also add or release Guardianship holds on request from Bankers post review of documents
Close accounts that have been restricted by other areas of the bank including Fraud, Kite, AML, Legal and Compliance, Deposit Review/Risk team, etc.., transfers the funds and issues checks.
Process customer initiated account closure requests, transfers the funds and issues checks.
Validate of various regulatory documents and keys corresponding information into the i-Vault system for future legal references.
Process customers’ Privacy Opt Out notices for Do Not Share / Mail / Call / E-mail cautiously and ensure bank is in compliance with Fair Credit Reporting Act (FCRA) and Gramm-Leach-Bliley Act (GLBA).
Return monetary benefits to U.S government agency upon request in the event of the death of an account holder who received government benefits via ACH.
Send letters, update the activities on the accounts and return unclaimed properties owned by Chase customers to state governments as per U.S unclaimed property programs in case could not reach the customer within timeline set.
Authenticate and sets the limit for ACH and ODL for both individual and business customers. Orders checks, ATM/Debit cards and reverse the funds & fees post extensive research.
Establishing and cancelling Overdraft Protection, Debit card coverage and Pre-authorized transfers. Performs ownership changes, statement/fee linking, customers’ CIP & KYC information update, place/release holds, pay code changes and stop payments.
Monitors the customers’ withdrawals on savings accounts in line with Regulation D and send necessary notices and convert the product to checking post violations.
Performs changes on term and interest rate, partial/early withdrawal, waiving withdrawal penalties, and disbursing the funds on maturity.
Follow all the Audit/Compliance policies applicable to process and ensure there is no violation.
Reports suspicious activities on the accounts proactively.
Act as first line of defence and ensure the business is line with various U.S retail banking regulations.
Meet all the Productivity ,Accuracy and SLA targets defined for the process.
Requires highest level of vigilance in processing customer requests to ensure the business is in compliance with various U.S regulations such as Telephone Consumer Protection Act (TCPA),Regulation E, Fair and Accurate Credit Transactions Act, Regulation CC and AML/KYC (Bank Secrecy Act).
Ensure all exceptions, involving deviation from Standard Operating Procedure's or inability to process the work within turnaround time is escalated to supervisor/Manager.
Ensure that all work assigned is processed as per Standard operating procedures and within the Timeframe Stipulated.
Follow all the Audit/Compliance policies applicable to process
Avoid Financial Loss, Privacy Breach or adverse Customer or Regulatory Impact in the process
Additional qualifications required:
Graduates, preferably in Commerce - Preferably having first class pass percentage
Fresher / work experience 0-24 months, preferably in back office/financial service industry
Good working knowledge of all MS Office applications particularly Excel Soft Skills
Good verbal and written English communication skills
Effective time management skills
Customer Focus and Service Oriented mindset
Ability to collaborate, partner and work in a team environment
Aptitude for identifying Process improvement opportunities
Candidates should be flexible to work in night shifts (timings might vary according to process requirements)
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.