Operations Sr Specialist III
Job Category: Operations
JOB RESPONSIBILITIES:
- Monitor operations to ensure that they meet production standards
- Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments
- Share the inspection results with team, coach and recommend necessary corrective actions.
- Discard or reject adjustment, decision, and secondary review request which are not meeting specifications.
- Resolve queries provided for SME help in a timely manner
- Manage case inventory & ageing as per pending guidelines
- Engage with UL on SOP revisions
- Share process updates, feedback on quality, unique scenarios/updates in the team meetings & document MOM
- Identify refresher training needs and provide adequate learning to team members
- Conduct reviews on QC and QA cases worked by the TMs and share reports and feedback
- Responsible for new hire training and help them come up the learning curve
- Active participation on operations calls with site partners
- Back up for TL during his/her absence
Skills/ Qualifications:
- Graduate in Commerce (Preferred) or Graduate in any stream with 3-4 yrs banking experience
- MS Office skills
- Oral & written communication skills
- Expert in the process/business knowledge
- Adaptability to change
- Excellent Client focus and Customer care working practices
- Attention to detail
- Problem solving
- Ability to work as a team
- Knowledge on Business processes and procedures
- Strong time management skills required to work on BAU & other initiatives
- Flexible attitude towards working hours due to the demands of the working place
Location: Bangalore East, KA, IN
3 Years 
Salary not disclosed 
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