Lynk Global jobs - Operations Support Executive

Operations Support Executive

Lynk Global
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Lynk powers the new knowledge economy. Our platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make better informed decisions. Lynk’s customers include Fortune 500 corporates, world’s leading investment houses, global family offices, top professional services firms, governments and other organizations. 

Lynk’s knowledge graph uses data to understand, map, and organize experts and their knowledge, facilitating timely, intelligent connections. The platform gives enterprises a fast, convenient and cost-effective way to connect with over 780,000 experts worldwide across all major industries. Lynk is a member of World Economic Forum since 2019. 


Lynk is the best place to seek, build and share credible human expertise to create a knowledge advantage. 


As a Operations Support Executive (OSE),you will be one of the primary building blocks of our company. OSE’s help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc. You will be thinking on your feet to provide the best possible solutions to common and complex situations. OSE’s will be trained to troubleshoot technical and frequently asked queries from the experts and clients. Each day you will receive a wide range of queries from our stakeholders broadly around consultation scheduling, rescheduling and post consultation follow ups, the Executive will be required to address these matters in a timely and effective manner. The Executive will be required to work closely with our CS Team and Tech team to ensure smooth flow of the consultation process.  

 

What You’ll Do

 

  • Responsible for smooth functioning of consultations, call scheduling, checking compliance requirements, providing troubleshooting assistance to experts and clients, solving expert queries and other consultation call related activities. 
  • Coordinate with the CS team/ Tech team as needed during the life cycle of the project.
  • Follow up and coordinate scheduling/rescheduling related information with experts via email, zendesk, call, freshdesk, whatsapp, etc.
  • Well versed with account specific compliance requirements for setting up consultations (proper training for the same will be provided)
  • Help address call related queries using FAQs and Helpdesk manual.
  • Regularly take feedback from experts over call/ email and convey any necessary information to CS.
  • Raise and share any conference line issues faced by clients & experts during and after the call.
  • Perform post consult tasks like sending payment details, triggering transcription, etc.
  • Assist with payment queries and issues faced by experts post the consult.
  • Follow up with experts to review/ renew the expert guidelines as well as complete compliance tutorials.
  • Need to be “quick on your feet” to provide solutions to our valued clients. 

 

What Expertise You’ll Add To The Team

 

  • Bachelor’s degree with relevant experience in client support/client handling or related fields
  • Ability to multitask, set priorities and manage time effectively
  • Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk and other project management tools.
  • Ardent learner with a attitude of constantly improving oneself
  • Self-motivated, disciplined, with strong interpersonal skills
  • Able to build good relationships with external and internal parties
  • Excellent command in spoken and written English

 

What We Commit To You

 

  • Competitive remuneration package in a rapidly-expanding growth stage global company
  • Work in a collaborative, co-creation hub in the heart of the city
  • An environment that respects diversity and inclusion
  • Comprehensive medical insurance coverage
  • Generous leave policy, including a ‘work remote policy’
  • The opportunity to travel and work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Manila, New York City, Toronto)

VIEW MORE

Job Particulars

Role HR
Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Lynk Global
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Lynk Global recruiting Operations Support Executive Experienced(0 to 3 Years) candidates candidates nearby Mumbai,.Lynk Global vacancies for Operations Support Executive is recruited through Written-test, Face to Face Interview etc.
Lynk Global Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in HR job field. The candidates nearby Mumbai, can apply for Operations Support Executive position in Lynk Global. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Lynk Global recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of Lynk Global and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Lynk Global and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Lynk Global and near your city and get a secured career.