Netmagic Solutions
Experience : 3 Years
Education : Any Graduate
Location : Mumbai
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 02 Feb 20

3 - 7 Years


Job Description :
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support to Clients over email and phone.
  • Carry out the advance level of troubleshooting for databases
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
  • Technically update the tickets in ticketing system for all the issues handled / worked upon
  • Ensure that change requests are implemented as per defined timelines
  • Following up with Vendors whenever required & resolve issues by minimizing downtimes.
  • Performance analysis of databases using native & monitoring tools.
  • Carry out dB upgrades as and when required after approval from team lead / customer.
  • Carry out one time implementations of databases as and when required as per Implementation Requests
  • Work with intra departmental teams to isolate & troubleshoot customer issues (OS/Cloud/DB/Apps etc...)
  • Ensure dB backups are happening regularly & report & act on failures immediately.
  • Perform DR Drills under guidance of L3 team.
  • Timely execution of SIP related task allocated by Team lead
  • Prepare pro-active performance reports
  • Work towards automation of day to day tasks.
  • Carry out patch updates at regular intervals & ensure you stick to the patching policy defined.
  • Adhere to shift timings and shift handover process
  • Prepared Incident Reports for S1 incidents (to be attached to RCA reports.
  • Should be willing to learn, adapt & work on at least 2 different databases.
  • Review Key parameters & assist L3 team in providing reports
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
NTT Ltd. is a leading global technology services company bringing together 28 brands including NTT Communications, Dimension Data, and NTT Security. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. 
Job is expired
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