NCR Edinburgh jobs - Order Fulfilment Specialist

Order Fulfilment Specialist

NCR Edinburgh
experience 3 to 4 Years
salary Salary not disclosed
qualification
Posted: 2 Months ago
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Job Description

Job Grade: 9

Key Areas Of Responsibilities
  • Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
  • Interfaces with the Scheduling Team to supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
  • Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
  • Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
  • Maintains the rollout schedule and documents deviations, escalating as appropriate
  • Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
  • Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
  • Ensures all order lines are invoice eligible in line with revenue recognition targets
  • Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
  • Participation in monthly PYIRO and Revenue Assurance meetings
  • Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
  • Balances delivery expectations with delivery capabilities
  • Strives to delight customers with existing and innovative techniques
  • Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
  • Follow global processes and procedures utilizing call management tools and or improvisation
  • Proactive engagement with Account Support
  • Help develop delivery models that take into account geographical constraints that effect cost and turnaround times
  • Execute continuous improvement on quality and compliance to processes
  • Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
  • Works on a diverse scope, which requires analysis within general defined practices
  • Monitors inventory levels to assure material will be available to meet customer delivery requirements
  • Provides end user help desk support while meeting/exceeding ERP support Standard
  • Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
Basic Qualifications
  • Bachelor’s Degree in a related discipline 3-7 years of related experience
  • Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
  • Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
  • Demonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
  • Ability to identify and remove obstacles to ensure organization results are achieved
  • Completes job assignments with minimal supervision
  • Relevant Graduation/PG
Additional Requirements

Preference for candidates having knowledge in Sourcing, Order fulfillment, Logistics, ERP/SAP etc. Also, the candidate should be willing to work on US time zone.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

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Job Particulars

Role Others
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
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