Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
Interfaces with the Scheduling Team to supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
Maintains the rollout schedule and documents deviations, escalating as appropriate
Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
Ensures all order lines are invoice eligible in line with revenue recognition targets
Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
Participation in monthly PYIRO and Revenue Assurance meetings
Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
Balances delivery expectations with delivery capabilities
Strives to delight customers with existing and innovative techniques
Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
Follow global processes and procedures utilizing call management tools and or improvisation
Proactive engagement with Account Support
Help develop delivery models that take into account geographical constraints that effect cost and turnaround times
Execute continuous improvement on quality and compliance to processes
Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
Works on a diverse scope, which requires analysis within general defined practices
Monitors inventory levels to assure material will be available to meet customer delivery requirements
Provides end user help desk support while meeting/exceeding ERP support Standard
Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
BachelorĂ˘ÂÂs Degree in a related discipline 3-7 years of related experience
Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
Demonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
Ability to identify and remove obstacles to ensure organization results are achieved
Completes job assignments with minimal supervision
Preference for candidates having knowledge in Sourcing, Order fulfillment, Logistics, ERP/SAP etc. Also, the candidate should be willing to work on US time zone.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
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