Gartner jobs - Order Support Specialist

Order Support Specialist

Gartner
experience 0 to 3 Years
salary Salary not disclosed
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Posted: 1 Month ago
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Job Description

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting events here !

Order Management Specialist

About This Role

We are a team of highly motivated and talented people who are responsible for the accurate, timely and efficient processing of customer contracts, and booking orders as per Gartner policies. You will r eview contracts for accuracy and provide recommendations to ensure they comply with established SOX (Sarbanes Oxley) policy, pricing policy and country specific laws. You will process contracts through Oracle based order entry system to provide clients with their deliverables and invoice.

What You’ll Do
  • Review and help prepare sales agreements before presenting to the client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to the client
  • Review order packages for accuracy and compliance within booking guidelines, SOX, contractual language, country specific laws and pricing
  • Understand and adhere to all corporate guidelines for legal, pricing, penalties, discounts, termination /out-clauses, product/service, Gold Notes, SOX and country specific laws
  • Review new and existing services before transacting; complete Order Check List and Mapping Sheet. Work with all business units if approvals and key data are missing ensuring Gartner maximizes sales bookings for the month / quarter and ensure timely activation of client services
  • Enter all specific client/ sales data into the order entry system, update and maintain service agreements and invoice clients in accordance with the contractual terms
  • Review Transaction Verify report after booking for accuracy
  • Process invoices each month and follow up with Sales for purchase orders and signed agreements for letter of intent bookings
  • Electronically file all emails and contractual documentation in the corporate e-file system
  • Impact: Client/Sales satisfaction, Clients immediately access their services, Sales immediately views their attainment of quota to forecast to bookings for Sr VP Sales, Sales are compensated accurately, Client data accurately flows to all Company databases, systems and Client Connect. Revenue recognized accurately and increases our cash flow by the accuracy of invoices to Clients
  • Expected Results: Review and book service agreements for Sales within 24 – 48 hours. Once authorized, process complete and accurate orders within 24-48 hours; Orders processed with a minimum of 95% accuracy

What You’ll Need
  • High School Diploma required; Associates degree or equivalent work experience preferred
  • 3 or more years of related office experience in one of the following areas: Administrative Sales Support, General Accounting and Invoicing or Customer Service
  • Advanced expertise in Microsoft Excel
  • Excellent time management skills and ability to meet tight deadlines
  • Excellent customer service skills
  • Strong analytical and problem-solving skills; Attention to detail
  • Excellent oral and written communication skills
  • Effective listening skills
  • Strong initiative; Ability to work in a fast paced, high pressure environment
  • Ability to adapt to a constantly changing environment
  • Strong interpersonal skills; Strong team player
  • Ability to build strong internal/external business partnerships
  • Proficient in Oracle and a CRM (Customer Relationship Management) system knowledge a plus
  • Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization

Who You Are
  • Motivated, high-potential performer, with demonstrated ability to influence and lead
  • Strong communicator with excellent interpersonal skills
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Teachable and embracing of best practices and feedback as a means of continuous improvement
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What We Offer

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Encouragement to be innovative and challenge status quo
  • Exposure to industry leading training and development - We work with you to help you meet your goals and advance within the company
  • Performance based recognition and rewards

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Gartner


Who Are We

Gartner is the world’s leading research and advisory company, offering information, advice and tools for business leaders. We provide objective and invaluable insights to our C-level executive clients, where we guide them to achieve the mission-critical priorities of their organization. We’ve grown exponentially since our founding in 1979 and now employ over 17,000 associates globally and support 12,000 clients in more than 100 countries.

Our Awards And Accolades
  • Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020
  • Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019
  • Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.


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Gartner recruiting Order Support Specialist Experienced(2 to 4 Years) candidates candidates nearby Gurgaon,.Gartner vacancies for Order Support Specialist is recruited through Written-test, Face to Face Interview etc.
Gartner Company recruits a lot of Experienced(2 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Order Support Specialist position in Gartner. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Gartner recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Gartner and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Gartner and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Gartner and near your city and get a secured career.