Futuready Media jobs - ORM Executive

ORM Executive

Education: Any Graduate / Post Graduate

Exp: 1-2 years / Fresher’s

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.

MANDATORY SKILLS.

• MS Excel / PowerPoint / Word

• Basic social media knowledge

• Excellent oral & written communication skills

ROTATIONAL SHIFT

• 24 hours operation

• 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)

Weekly Off - Rotational

Duties and Responsibility

• The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.

• Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and

Facebook.

• Understand the level of the complaint and analyze and manage online statuses.

• Discuss and respond and continuously follow in case of any confusion on complaints and on

updates received.

• Maintain TAT within 5 minutes.

• Email all actionable cases excluding Power Outage, Street Light and Theft cases