Futuready Media jobs - ORM Executive

ORM Executive

Futuready Media
experience 1 to 2 Years
salary 15,000 - 15,000 Per Month
qualification
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Posted: 2 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description

ORM Executive


Education: Any Graduate / Post Graduate


Exp: 1-2 years / Fresher’s


Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.


MANDATORY SKILLS.

• MS Excel / PowerPoint / Word

• Basic social media knowledge

• Excellent oral & written communication skills


ROTATIONAL SHIFT

• 24 hours operation

• 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)


Weekly Off - Rotational


Duties and Responsibility

• The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.

• Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.


KEY RESPONSIBILITIES

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and

Facebook.

• Understand the level of the complaint and analyze and manage online statuses.

• Discuss and respond and continuously follow in case of any confusion on complaints and on

updates received.

• Maintain TAT within 5 minutes.

• Email all actionable cases excluding Power Outage, Street Light and Theft cases


Job Particulars

EducationBA, BBA/BBM, BCA
Who can applyExperienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1534849
Locality Address Marol
StateMaharashtra
Country India

About Company

Futuready Media

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