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ServiceNow jobs - Partner Program Operations Specialist

Partner Program Operations Specialist

ServiceNow
location
Hyderabad
experience 3 to 4 Years
salary Salary not disclosed
qualification
Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
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Posted: 2 Years ago
Views: 0
Applications: 2
Openings: 1

Job Description

Partner Operations Specialist
  • Support Partner queries through Calls/Chats and Zoom Meeting.
  • Verify and onboard New Partner applications.
  • Manage cases including Incidents and Request for all Partner programs
  • Update partner accounts as requested via case tool
  • Onboarding/Offboarding of partners via system
  • Participate in User Acceptance Testing and Smoke Testing
  • Manage Merger & Acquisition request of partners via portal
  • Handle escalations and exceptions using case management; triage within the group or resolve
  • Reporting/metrics across change requests, defects, and escalations
  • Update and maintain process document library
  • Operational support for all partner related inquiries
  • Create/modify knowledge base solutions/FAQ (internal as needed)
  • Acts as primary liaison between Partner Programs, IT, and Operations Team.
  • Other duties as assigned
Requirements
  • 3-4 years combined experience in the areas of operations
  • Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced,
  • Ability to drive collaboration with program management, functional and technical teams effective problem resolution.
  • Handles self with highest level of professionalism in all communications.
  • High energy with the capability to multi‐task in a dynamic, rapidly growing organization.
  • Understanding of both domestic and international markets
  • Excellent English speaking and writing skills
  • Willing to work in 24/5 environment

Job Particulars

Role IT Software-Engineer
EducationDiploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id552917
Job Category IT/Software , Diploma , BSc/BCA/BBM
StateTelangana
Country India

About Company

ServiceNow
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